1E

Water Pressure Switch Error

Issue:

Generated Frequency Signal of WATER LEVEL (WIL) SIW (KHz)
Normal Level = Abnormal W/L Frequency
Low Level = 30.00 Khz High Level = 15.00 Khz
If the same signal is detected for more than 5 seconds, it is a PRESSURE SWITCH Error. When this error occurs the drain pump will operate for 3 min. and the display will show 1 E indicating a pressure switch error.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

3E

Motor tacho fault detected

Issue:

Can also be caused by be main PCB

If the motor tacho signals are inputted less than 2 for 2 seconds after main drive motor started, this error will occur.

• Check motor
• Check motor tacho
• Check all connections and blocks to the motor
• Check connections on the main control module
• Check main control module

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

4E

Water fill time out

Issue:

The washing machine has failed to fill with water in a reasonable time.

If there is no higher change in water frequency than 100Hz for 2 minutes during the initial time of water supply and if water level doesn't reach the preset level in 10 minutes, this error will occur.

This error will be released using Start/Pause button, the washing machine will restart and attempt to fill with water again.

• Check water supply is on, clear and not frozen
• Check the air chamber and pressure sensor hose for blockages
• Check water inlet valve
• Check wiring to water inlet valve
• Check connections to water inlet valve
• Check the main control PCB

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

5E

Washing machine has failed to drain the water

Issue:

If water level frequency is still lower than the reset level frequency (25.20kHz) in 10 minutes after starting of water drain, this error will occur.

This error code is very common and can be read as being either "SE" or "5E" due to the digital display as we are often asked what either could mean, they are the same code.

This error will be released using Start/Pause button, the washing machine will restart and attempt to fdrain the water out again.

• Check pump filter is clear and there are no obstructions
• Check the drain hose for obstruction
• Check the drain hose is not kinked
• Check the drain pump filter and clean if required
• Check the air chamber and pressure sensor hose
• Check drain pump
• Check drain pump rotor
• Check connections to water drain pump

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

8E

Over Current Error

Issue:

IPM fault signal (this is caused by the overload of the MICOM INTO during motor action).
IPM: Integrated power module. The IPM controls the motor.
If the fault (low signal) happens to be sensed even once during the washing/rinsing stage, the motor stops immediately. However, during the dehydrating stage the signal is to be sensed, when the number of signals reads more than 6 per 500ms during the Washing or Rinsing cycle action.
If the motor stops working, in one direction ten times, “8E” Error is displayed.
During dehydrating, when the overload is sensed, the motor stops working at once and then feeds back to the initial stage of the dehydration unbalance sensing. When the feed back has occcurred twice, Error “8E” is displayed during the dehydrating unbalance sensing, No error happens by overload sensing. When it happens at more than 800rpm, the process is stopped compulsorily. Power Switch OFF can clear the overload error.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

11E

Water Leakage Error

Issue:

Water Leakage error occurs when the water drains naturally, (by leakage) after the washing program starts.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

dE

Washing machine door detected as being open

Issue:

Washing machine door detected as being open

• Check door is closed correctly and latched
• Check door handle for damage or wear
• Check door safety lock if inoperative replace door lock
• Check door lock wiring

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

UE

Washing machine has detected an imbalanced load

Issue:

This error code is more for information purposes than actually a fault as such. What the washing machine is telling you is that it has been unable to sort the laundry load and correctly spin without a risk of damage due to an unbalanced load. This error will clear when you restart the machine but do sort the laundry reduce or increase the load as required and for more information on load imbalances.

• Reload the washing machine and attempt to spin again
• Check the installation of the washing machine for level and balance
• Check for small loads as small loads will cause an imbalance error

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

bE

Motor triac short error

Issue:

Can be a short circuit to motor or PCB

If the motor tacho signals are inputted more than 300 every 1sec in the operational interval less than 90RPM, this error will occur.

• Check mains supply
• Check main control module
• Check main drive motor

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

OE

Washing machine has detected an overfill situation

Issue:

This error code can be caused by overfoaming which is a result of overloading or by overdosing or, incorrect detergent as the pressure sensor will falsely read that there is too much water in the washing machine.

Also check the pressure sensor and that the machine has not actually overfilled with water.

If an abnormal water level frequency is sensed (for occurrence of Over Flow :21.00kHz), Auto Power Off may release this error and continuously progress water drain until the frequency reached 25.00kHz.

If Over Flow is also sensed even after the following check of water level frequency indicating that error, the washing machine will attempt to drain the water from the tank.

• Check for overfoaming or over soaping
• Check the air chamber and the pressure switch hose
• Check water level sensor
• Check wiring to water pressure sensor
• Check connections to water level sensor
• Check main electronic controller

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

LE

Water leak detected

Issue:

If more than 4 times of water supply and safe water level of Heater are sensed for each course, this error will occur.

• Check for any water leaks

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

HE

Water heating error detected

Issue:

For this error code you need to check both the water heater or element and thermistor, basically the washing machine is reporting a fault on the heating circuit with this fault code but it is not capable of identifying exactly where the fault actually lies.

This error will be released by turning off power switch.

Display : “HE1"(Over Heat), Display : "HE2", indicating no operation of the heating element.

• Check water heating element 
• Check heater for contunuity
• Check thermistor or temperature sensor
• Check the thermistor resistance
• Check wiring to water heating element
• Check connections to water heating element and temperature sensor

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

tE

Water heating sensor error detected

Issue:

If thermistor circuit is abnormal, this error will occur. If the thermistor is lower than 0.2V or higher than 4.5V, this error will occur. This error will be released by turning off Power S/W.

• Check thermistor or temperature sensor
• Check the thermistor resistance
• Check wiring to water heating element
• Check connections to water heating element and temperature sensor

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

IE

Water level sensor fault

Issue:

This fault code is fairly self-explanatory and tells you that the washing machine has detected an error with the pressure sensor or pressure switch.

If the above frequency signals are displayed longer than 5 seconds, it indicates pressure switch fault.

The washing machine will drain the water for 3 minutes for this error, and turn OFF water drain pump.

• Check water level sensor
• Check wiring to water pressure sensor
• Check connections to water level sensor
• Check main electronic controller

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

CE

Abnormal water temperature detected

Issue:

Water drain begins if abnormal water temperature is sensed at the initial time of water supply. If the frequency higher than 25.20KHz is sensed, water will be drained by force.

• Check thermistor connections
• Check thermistor

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

nd, 5E

Won't drain

Issue:

Washer fails to drain within 15 minutes. Check the washer drain path for a clog or restriction. Clear the large item filter in the drain pump. If the drain pump is defective or damaged, replace it.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

LO, dE, dE1

Door unlock error

Issue:

The door fails to unlock after 7 attempts. Unplug the washer and open the door, using force if needed (using force often damages the door lock/switch assembly). Replace the assembly if it’s damaged or defective.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

nF, 4E

Water fill problem

Issue:

The washer fills for 40 minutes or the water level doesn't change after 6 minutes. Make sure the water supply faucets behind the washer are fully open. Check the water fill lines for kinks and freezing. Check the water inlet valves. If the valves are defective, replace the water inlet valve assembly.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

FL, dE, dE1

Door lock error

Issue:

Door fails to lock after 7 attempts. Unplug the washer and check the wiring harness connections to the door lock assembly. If the wiring connections are sound, replace the door lock assembly.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

LE

Low water level

Issue:

Water level drops below the reset level during the wash or rinse cycles. Check for leaks in the washer tub and connected components. Check the installation of the drain system; water can siphon out of the washer if it’s not installed properly.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

lE, 1E

Water level sensor failure

Issue:

Unplug the washer. Check the wire harness connections between the water level sensor and the main electronic control board. If the connections are good, replace the water level pressure sensor.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

OE

Water overflow

Issue:

The water level sensor detects an overflow. If the washer is overfilled, check the water inlet valves. If the valves aren't shutting off the water flow properly, replace the water inlet valve assembly. If the washer isn’t overfilled, the water level sensor usually needs to be replaced.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

dc, UE

Unbalanced load

Issue:

The load is detected as unbalanced during the final spin. The basket won't spin over 150 rpm when this code is displayed. Cancel the cycle or let it end. Adjust the load and see if the washer spins properly. If not, inspect the suspension system and replace any defective parts.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

E2, bE2

Stuck key

Issue:

A key on the control panel is stuck. Try to free the key. If you can't free the key, replace the user interface board (also called the sub-PCB control board).

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

ds

Door is open during locking

Issue:

The control detects that the washer door is open while it’s being locked. Use the diagnostic test mode to check the door lock/switch assembly. If the door lock/switch assembly is defective, replace it.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

tE, tE1

Water temperature is too high or too low

Issue:

Use the diagnostic test mode to determine what water temperature the electronic control board measures. If the actual water temperature is significantly different, replace the the temperature sensor (also called the thermistor).

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

3E

No signal from the drive motor tachometer

Issue:

Unplug the washer. Check the wire harness connections on the drive motor and the electronic control board. If the wiring connections are sound, the drive motor or the tachometer (also called the hall sensor) may need to be replaced.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

Hr

Heater relay failure

Issue:

The heater relay is a component on the main electronic control board. Unplug the washer for 5 minutes to reset the electronic control board, and then plug in the washer. If the code returns, replace the electronic control board.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

nF1, 4E2

The hot and cold water connections are reversed

Issue:

Connect the hot and cold water fill hoses correctly.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

2E

Internal control board failure

Issue:

Unplug the washer for 5 minutes to reset the electronic control board, and then plug in the washer. If the code returns, replace the electronic control board.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

Sud, SUd

Excessive suds

Issue:

The washer has too much suds. Use the right amount of high-efficiency (HE) laundry detergent only.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

AE

Communication error between the electronic control board and the user interface board

Issue:

Check the wire harness connections between the control boards in the control panel. If the wiring connections are sound, replace one or both of the boards.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

SF

Electronic control board error

Issue:

Unplug the washer for 5 minutes to reset the electronic control board, and then plug in the washer. If the code returns, replace the electronic control board.

Advice:

We recommend you call our customer service centre to book a Samsung engineer on 0208 226 3633.

E0

Temperature sensor open

Issue:

Temperature too high (depends on EEPROM contents)

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

E0

EEPROM Error

Issue:

Wrong data control or EEPROM does not answer

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

E0

Potentiometer error

Issue:

Analog voltage out of valid interval

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

E2

Input referring to temperature sensor missing

Issue:

Input referring to temperature sensor missing

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

E2

Door block that does not lock/ unlock

Issue:

When piloted, the door block is not in the requested position.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

E3

Short-circuited temperature sensor

Issue:

Temperature too low (depends on EEPROM contents)

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

FF

Unknown error

Issue:

Internal error

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

F

Unknown error

Issue:

Internal error

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

F1

Input referring to temperature sensor missing

Issue:

Input referring to temperature sensor missing

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

F3

Temperature sensor open

Issue:

Temperature too high (depends on EEPROM contents)

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

F3

Short-circuited temperature sensor

Issue:

Temperature too low (depends on EEPROM contents)

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

F4

EEPROM Error

Issue:

Wrong data control or EEPROM does not answer

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

F5

Door block that does not lock/ unlock

Issue:

When piloted, the door block is not in the requested position.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

F8

Potentiometer error

Issue:

Analog voltage out of valid interval

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Oven Repairs in London.

E1

Aquastop floating intervention - Water Leak

Issue:

If your Smeg dishwasher is showing an E01 or an E02 error code on the display, the possible cause may be that water is leaking in the base of the machine. This alarm is generated when the floater switch of the anti-overflowing system is kept “closed” by the water in the tray. In this situation, the drain pump is connected till the switch returns in the “open” position. It is necessary to check if there are leakages of water coming from the tank, the aquastop pipe or the components located in the base ( washing pump, drain pump, defalcator turbine…).

Advice:

if there is not water in the tray, check that the floater keeps closed the switch for a wrong positioning. Build up of water in the base that may be causing an overflow - check this by tipping the machine slightly to one side, allowing excess water to flow away onto the floor. Ensure there is no holes or damage to any of the internal parts causing the leak into the base. A combination of error codes may be displayed or by a resounding tone, which will indicate the anti-flood switch being turned on due to leaks.

E2

Safety pressostat intervention

Issue:

This alarm is generated when the safety level (PRS1) intervenes, both when there is or there is not the full tank signal (PL0). In this situation, the programme is not immediately stopped, but however the tank is emptied and then filled. The water quantity, in this case, is decreased. This situation can happen max 3 times consecutively in a washing programme, after these 3 times the programme stops signalling the anomaly.

This defect can be caused by:

• Defective pressostat level
• Difficult to connect the pump or faulty washing pump
• Water in the safety pressostat pipe
• Filling solenoid valve with high flow rate
• Electronic card which does not read the “full” signal

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Dishwasher Repairs in London.

E3

Heating Element - No heating

Issue:

This alarm is generated when the heating system is not enough quick (less than 1.5°C 20min).

This defect can be caused by:

• Defective heating resistance
• The temperature sensor is not properly positioned
• Faulty washing pump (water does not flow)
• Sprayer\s does not\ do not freely turns\ turn.
• Electric connections are not prope

Advice:

Check the wash load as this may be a good indication that the heater has not come on during the drying phase. Check the heating element is working by using a multimeter.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Dishwasher Repairs in London.

E4

Temperature Sensor - Temperature sensor disconnected

Issue:

This alarm is generated when the machine starts and when the temperature sensor is disconnected. The NTC sensor in your dishwasher monitors the water temperature, which allows the control board to administer the water heater. If the sensor fails and its resistance is outside the normal limits the control board will recognise this and show this error.

Advice:

It is uncommon that this fault appears “spontaneously” as it usually happens after an intervention concerning wiring (change of the electronic or the detergent dispenser). If this appears, check the electric connections in the temperature sensor and in the electric card. If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Dishwasher Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

E5

Solenoid Inlet Valve - No filling - Water fails to fills

Issue:

The E05 error code is usually associated with a water filling issue. This alarm is generated during the filling phase if the foreseen filling is not reached within 7 minutes.

This defect can be caused by:

• Water tap turned off.
• Drain pipe closed or obstructed
• Defective solenoid valve
• Electric connections are not properly connected
• Defective electronic card

Advice:

Check the solenoid valve flow meter for any signs of damage. Remove the fill hose. Carefully remove the small filter from the inside of the valve or the hose seal filter if fitted and inspect for blockages. If the filter is clear, the solenoid valve is likely to need replacing.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Dishwasher Repairs in London.

E6

No drain - Defective Drain Pump

Issue:

This alarm is generated during the drain phases if empty (PL0) is not reached within max 3 min; drain is tried 3 times and each attempt lasts 1 min, after these 3 times the machine points out the defect.

This defect can be caused by:

• Defective drain pump
• Defective pressostat level (the contact remains on full)
• The drain pipe is not properly positioned, is closed or is obstructed
• Electric connections are not properly connected
• Defective electric card

Advice:

Always check that the most recent program has finished - and not ended mid-way through a cycle. Glassware can break while being washed in the dishwasher. When this occurs the broken fragments may become lodged within the pump. To check for glass, or any other objects blocking the pump, you need to access the pump and carefully remove any debris. However, do remember that broken glass may be causing the blockage and so please take care in removing it - to avoid injuries. If there is no blockage then, unfortunately, you could be facing a faulty pump. If this is the case then a replacement would need to be fitted.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Dishwasher Repairs in London.

E7

Flow Meter - Defective turbine functioning

Issue:

This alarm is generated when the timer card does not detect the signal comig from the turbine.

This defect can cause by:

• Defective turbine
• Turbine electric connections wet
• Electric connections are not properly connected
• Defective electric card

Advice:

To access the flow switch, remove the top lid and the left side outer panel. Depending on your model the flow sensor may be in the pipe after the water inlet valve or the plastic chamber on the side. Inspect the flow switch for any signs of corrosion that may have caused damage.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Dishwasher Repairs in London.

E8

Defective alternate valve functioning

Issue:

This alarm is generated when the programme starts and the timer card does not detect the signal that the alternate valve is positioned.

This defect can be caused by:

• Defective alternate valve
• Electric connections are not properly positioned
• Electric connections are not properly positioned

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Dishwasher Repairs in London.

E9

Max tank water level exceeded (only versions with turbine)

Issue:

This alarm is generated when the full tank signal (PL0) lacks and a filled limit water level equal to 7,5 litres is reached. In this case, the machine stops the programme and points out the defect.

This defect can be caused by:

• Defective press start level
• The electronic card is not able to read the full signal

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Dishwasher Repairs in London.

...

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Issue:

…

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Fridge Repairs in London.

...

...

Issue:

…

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Tumble Dryer Repairs in London.

E1

Water leak detected from water safety device

Issue:

The water safety device (where fitted) has detected a leak from the washing machine or washer dryer.

Advice:

• Check for any water leaks

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London.

E2

Anti-spilling device fault detected

Issue:

Anti-spilling device fault detected

Advice:

• Check water supply is on, clear and not frozen
• Check the air chamber and pressure sensor hose for blockages
• Check water inlet valve
• Check wiring to water inlet valve
• Check connections to water inlet valve
• check Aquastop hose where fitted
• Check the main control PCB

If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

E4

Water heating sensor error detected

Issue:

Water heating sensor error detected

If thermistor circuit is abnormal, this error will occur. 

Advice:

• Check thermistor or temperature sensor
• Check the thermistor resistance
• Check wiring to water heating element
• Check connections to water heating element and temperature sensor

If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

E5

Washing machine has detected no load

Issue:

This error code is more for information purposes than actually a fault as such. What the washing machine is telling you is that it has been unable to sort the laundry load and correctly spin without a risk of damage due to an unbalanced load or no load at all. This error will clear when you restart the machine but do sort the laundry reduce or increase the load as required and for more information on load imbalances.

Advice:

• Reload the washing machine and attempt to spin again
• Check the installation of the washing machine for level and balance
• Check for small loads as small loads will cause an imbalance error

If this fault indicator occurs again, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

E6

Washing machine has failed to drain the water

Issue:

If water level frequency is still lower than the reset level frequency (25.20kHz) in 10 minutes after starting of water drain, this error will occur.

This error will be released using Start/Pause button, the washing machine will restart and attempt to fdrain the water out again.

Advice:

• Check pump filter is clear and there are no obstructions
• Check the drain hose for obstruction
• Check the drain hose is not kinked
• Check the drain pump filter and clean if required
• Check the air chamber and pressure sensor hose
• Check drain pump
• Check drain pump rotor
• Check connections to water drain pump

If this fault indicator occurs again, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

E10

Motor over current

Issue:

Can be a short circuit to motor or PCB

Advice:

• Check mains supply
• Check main control module
• Check main drive motor

If the problem persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

E11

Motor triac short error

Issue:

Can be a short circuit to motor or PCB

If the motor tacho signals are inputted more than 300 every 1sec in the operational interval less than 90RPM, this error will occur.

Advice:

• Check mains supply
• Check main control module
• Check main drive motor

If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

E12

Motor tacho fault detected

Issue:

Can also be caused by be main PCB as well as the motor tacho signals are not being correctly read by the controller.

Advice:

• Check motor
• Check motor tacho
• Check all connections and blocks to the motor
• Check connections on the main control module
• Check main control module

If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

E13

Door lock error detected

Issue:

The washing machine or washer dryer has sensed a fault with the PTC door lock.

Advice:

• Check door lock
• Check wiring to door lock
• Check connections to control module

If this fault indicator occurs again, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

E14

Dryer heating sensor error detected

Issue:

If dryer thermistor circuit is abnormal, this error will occur but this error code will only show on washer dryers.

Advice:

• Check thermistor or temperature sensor
• Check connections to dryer heating element and temperature sensor

If this fault indicator occurs again, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

E-

Main programmer or card fault

Issue:

This fault code is fairly self-explanatory and tells you that the washing machine has detected an error with the communications between the main programmer card and the display module.

Advice:

• Check wiring between the control and display modules
• Check main electronic controller

If the fault persists, please arrange an engineer visit. We offer fixed price Smeg Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

…

The ignition won’t work. (Gas and dual fuel models)

Issue:

Check there is a spark when the ignition button is depressed. If there is no spark, check the electricity supply is switched on at the socket. Check that the gas supply is switched on. Try another appliance in the socket, if that works replace the 3 amp fuse in the cooker plug.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Stoves Range Cookers Repairs in London.

…

There’s condensation on the doors

Issue:

Condensation is caused by hot, moist air meeting a cooler surface (i.e. the oven door). You cannot always prevent it, but you can minimise it when it happens by doing the following:  Pre-heat the oven at a high temperature before putting food in the oven, and cover the food you are cooking wherever possible.  Whenever you can, cook wet foods at higher temperatures.  Don’t leave food in the oven to cool down. Automatic cooking will normally produce condensation when the oven is cooling down with food inside.

Advice:

…

There’s been a power failure and the oven won’t work. (models with clocks and automatic programmers) 

Issue:

Switch off the electricity supply. When the power returns - re-set the programmer/Clock to the correct time of day. This will allow you to use

Advice:

…

The cooling fan fails to work

Issue:

The fan needs replacing.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Stoves Range Cookers Repairs in London.

…

The oven becomes hotter at a particular temperature

Issue:

If you find that the oven becomes hotter at a particular temperature - the thermostat may need replacing.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Stoves Range Cookers Repairs in London.

…

What parts of the appliance can be washed in a dishwasher?

Issue:

Advice:

Any enamelled parts such as the grill - pan can be cleaned in a dishwasher, as can oven shelves and shelf guides.

…

What parts must not be cleaned in a dishwasher?

Issue:

Advice:

Parts such as burner skirts and caps, control knobs and any cast iron items must not be cleaned in a dishwasher, they should be cleaned with hot soapy water and a nylon brush once they are cool enough.

…

There’s been a power failure and the product won’t work

Issue:

Advice:

Switch off the electricity supply. When the power returns switch the electricity supply back on and re-set any programmer/clock to the correct time of day.

…

My oven is a single combined oven and grill - can I use both functions together?

Issue:

Advice:

No. You can only use one or the other

…

Why is there condensation on the doors?

Issue:

Advice:

Condensation is caused by hot, moist air meeting a cooler surface (i.e. the oven door). You cannot always prevent it, but you can minimise it when it happens by doing the following: Pre-heat the oven at a high temperature before putting food in the oven, and cover the food you are cooking wherever possible. Whenever you can, cook wet foods at higher temperatures. Don’t leave food in the oven to cool down. Automatic cooking will normally produce condensation when the oven is cooling down with food inside.

…

Should the cooling fan continue to run once the appliance has been switched off?

Issue:

Advice:

Yes. This is to make sure that you can always touch the control knobs to make temperature adjustments, and turn your appliance off.

…

What is a Multifunction oven?

Issue:

…

Advice:

A multifunction oven combines a va- riety of features, which are explained fully earlier in this book (if fitted), it allows you more flexibility when cooking.

…

The neon on my appliance keeps going out and coming back on again - is this right?

Issue:

…

Advice:

Yes. In most cases the neon (if fitted) will cycle on and off to show that oven is maintaining your temperature choice.

…

Why is there steam or smoke escaping from the oven?

Issue:

…

Advice:

Your oven is fitted with a steam vent at the top of the main oven. This is to allow excessive steam out of the oven whilst cooking wet foods such as quiche or pizza. If your main oven smokes during its use, it is important that the oven cavity is kept clean and not contami - nated with grease or old foods.

…

Why won’t the ignition work?

Issue:

…

Advice:

Check there is a spark when the ignition button is depressed. If there is no spark, check the electricity supply is switched on at the socket. Check that the gas supply is switched on

E40

Faulty door interlock

Issue:

E40 error means the door interlock has failed

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

The machine does not start

Issue:

The door has not been closed. The plug is not properly inserted in the power socket. There is no supply at the socket. The main fuse or the fuse in the plug has blown. The selector dial is not correctly positioned and the Start/Pause buttonhas not been depressed.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

The machine does not fill

Issue:

Ensure the water tap is open. The filter in the inlet hose is blocked. The inlet hose may be squashed or kinked. The door has not been closed.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

The machine fills then empties immediately

Issue:

The end of the drain hose is too low. The end of the drain hose is submerged in water. There is no vent in the end of the drain hose.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

The machine does not empty and/ordoes not spin

Issue:

The drain hose may be squashed or kinked. The option RINSE HOLD or NO SPIN has been selected. The drain pump may be blocked. The drain hose extension, if fitted, is not correct. Follow the instructionsfor connecting to the waste. The drainage system pipes are blocked. The wash load is unbalanced: redistribute the clothes inside the drum toallow the machine to spin.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

There is water on the floor

Issue:

Too much detergent or unsuitable detergent has been used (creates toomuch foam). Check whether there are any leaks from one of the inlet hose fittings. Itis not always easy to see this as the water runs down the hose; check tosee if it is damp. The drain hose may be damaged or not securely positioned. The cap on the emergency emptying hose has not been replaced aftercleaning the pump or not fully screwed up. The drainage system pipes are blocked.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

Unsatisfactory washing results

Issue:

Too little detergent or unsuitable detergent has been used. Aninsufficient amount of detergent leaves the laundry looking grey andcauses lime scale to form. Stubborn stains have not been treated prior to washing The correct wash programme has not been selected

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

The machine vibrates when spinning

Issue:

The internal packing has not been removed. The machine is in contact with the wall or furniture. The machine is not stable and level (check diagonally). The washing load is badly distributed in the drum. Maybe there is very little laundry in the drum.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

The door will not open

Issue:

The programme is still running. Water in the tub: the door cannot be opened if water is present in the tub.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

Spinning starts late or the machinedoes not spin

Issue:

The electronic unbalance detection device has cut in because thelaundry is not evenly distributed in the drum. The laundry isredistributed by reverse rotation of the drum. This may happen severaltimes before the unbalance disappears and normal spinning can resume.If, after 20 minutes, the laundry is still not evenly distributed in thedrum, the machine will not spin. In this case, redistribute the loadmanually and reselect the spin programme.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

The machine makes an unusualnoise

Issue:

The machine is fitted with a type of motor which makes an unusualnoise compared with other traditional motors. This new motor ensures asofter start and more even distribution of the laundry in the drum whenspinning, as well as increased stability of the machine.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

…

No water is visible in the drum

Issue:

Machines based on modern technology operate very economicallyusing very little water without affecting performance.

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Tricity Bendix Washing Machine Repairs in London.

...

Your machine does not operate.

Issue:

It is unplugged. Your fuse is defective. The electric power is off. Start/pause button has not been pressed. The program knob is in O (off) status. The door is not shut properly. Child lock is active.

Advice:

Insert the plug into the socket. Change your fuse. Check the electric power. Press the start/pause button. Bring the program knob on the desired status. Shut the door properly. You should hear the click

…

Your machine does not receive water.

Issue:

Water tap is closed. The water inlet hose may be bent. The water inlet hose is obstructed. The valve inlet filter is obstructed. The door is not shut properly

Advice:

Open water tap. Check the water inlet hose. Clean the filters of water inlet hose. Clean the valve inlet filters. Shut the door properly. You should hear the click

…

Your machine is not draining water.

Issue:

The drain hose is obstructed or bent. The pump filter is obstructed. The clothes are not placed inside the machine in a well balanced manner.

Advice:

Check the drain hose. Clean the pump filter. Spread the clothes inside the machine in an orderly and well balanced manner.

…

Your machine is vibrating.

Issue:

The feet of your machine are not adjusted. Transportation screws are not removed.

Advice:

Adjust the feet. Remove transportation screws

F00

Drain pump triac failure

Issue:

• Check drain pump triac on main PCB
• Check drain pump
• Check wiring

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

FH

No incoming water detected

Issue:

• Check water tap on incoming water pipe
• Check inlet valve
• Check flowmeter
• Check pressure switch

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

FA

Aquastop failure

Issue:

• Check Aquastop switch

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

FP

Failure to drain

Issue:

• Check drain pump filter for blockages or obstruction
• Check drain pump
• Check pressure switch

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

F5

NTC (thermistor) failure

Issue:

• Check wash thermistor
• Check connections to wash thermistor at both the PCB and thermistor

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

F6

Motor tacho not detected, no motor action

Issue:

• Check motor tacho generator
• Check wiring and connections to the motor and PCB
• Check motor

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

F7

Triac short circuit

Issue:

• Check motor control unit (electronic module)

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

F8

Heating element open circuit

Issue:

• Check water heating element for continuity
• Check relay if fitted
• Check wiring

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

F9

Overflow

Issue:

• Check the detergent being used and ensure that there has been no overdose causing excessive foam
• Check pressure system
• Check pressure switch or sensor
• Check wiring to pressure sensor

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

F10

Motor control unit or motor thermal safety operated

Issue:

• Check electronic controller
• Check motor thermal cut out

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

F11

Communications error

Issue:

• Check wiring between boards where more than one is fitted
• Check electronic control units

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

F12

Heater element short circuit

Issue:

• Check water heating element
• Check relay where fitted
• Check wiring

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

F13

Dispenser circuit fault

Issue:

• Check dispenser actuator
• Check wiring

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.

F14

EEPROM failure

Issue:

• Check electronic controller

Advice:

We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Whirlpool Washing Machine Repairs in London.