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I'm wondering if anyone can help with a John Lewis washing machine JLBIWM1403 that is not draining.
I have looked at common faults/troubleshooting etc and am unable to proceed with checking the drain filter.
Upon removing the cap I find what appears to be some sort of inner cap - image posted here.
I can't find anything similar online and have tried unsuccessfully to prise it out. Is this normal? Do I need a special tool?
It's clearly not what is described in the manual.
Any help or advice would be very much appreciated.
Thanks,
Nick
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