Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
Candy CMD Washer Dryer Error codes
These error code explanations can help you diagnose a problem with your Candy CMD Washer Dryer.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
Candy CMD Washer Dryer Range Fault Codes
1
Door safety lock error
- Issue:
- Door safety lock error
- Advice:
- Check door is closed and latched correctly
- Check wiring
- Check door lock
- Check drum braking device if fitted
2
Not filled in preset time allowed - washing machine does not fill
- Issue:
- Not filled in preset time allowed - washing machine does not fill
- Advice:
- Check mains water pressure
- Check inlet hoses for kinks
- Check inlet filter
- Check water inlet valve
- Pressure switch fault
- Wiring fault
3
Not drained after four minutes - washing machine fails to drain water
- Issue:
- Not drained after four minutes - washing machine fails to drain water
- Advice:
- Check that filter is not blocked or obstructed
- Check drain hose is clear of any blockage or obstruction
- Check wiring to drain pump
- Check drain pump is not defective
- Check level sensor or switch
- Check wiring to level sensor
4
Multiple instances of anti-flood contacts in pressure switch being made
- Issue:
- Multiple instances of anti-flood contacts in pressure switch being made
- Advice:
- Check for overfoaming evidence - can trip pressure switch
- Check wiring to level sensor
- Check pressure switch is not defective
- Water inlet valve locked open
5
NTC fault
- Issue:
- NTC fault - temperature sensor detected as either open circuit or shorted
- Advice:
- Check wiring to temperature sensor
- Check thermistor
6
Coreboard failure
- Issue:
- Coreboard failure - defective electronic controller
- Advice:
- Check wiring
- Check electronic control PCB
7
Motor or drum jammed
- Issue:
- Motor or drum jammed
- Advice:
- Check for objects trapped in the drum
- Check motor connector block
- Check wiring
- Check motor carbon brushes
- Check tacho connections
- Check motor
8
Motor tacho fault
- Issue:
- Motor tacho fault - washing machine motor tacho detected as open circuit or shorted
- Advice:
- Check motor connector block
- Check wiring
- Check tacho connections
- Check motor
9
Short circuit motor triac on electronic module
- Issue:
- Short circuit motor triac on electronic module
- Advice:
- Check wiring
- Check electronic controller
10
Not used
- Issue:
Not used
- This error code is not used on these models and should not be displayed
- Advice:
- ...
11
Faulty dryer module
- Issue:
- Faulty dryer module
- Advice:
- Check wiring and harness to tumble dryer unit
- Check dryer heater
- Check dryer thermostats
- Check electronic control module
12
Communication error between control board and display module
- Issue:
- Communication error between control board and display module
- Advice:
- Check wiring between the electronic boards
13
Communication error between control board and display module
- Issue:
- Communication error between control board and display module
- Advice:
Check wiring between the electronic boards
Arrange a visit from a Washer Dryer engineer
If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.
Book online or give us a call on 0208 226 3633
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Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.
