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Kitchen Appliance Fault Codes

Fault codes or error codes for appliances including washing machines, washer dryers, cookers, dishwashers and fridges.

Error codes for Candy Grando Washing Machine Series

  • Product Types: Washing Machine
  • Models: Grando

Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.

Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.

Candy Grando Washing Machine Series Error codes

These error code explanations can help you diagnose a problem with your Candy Grando Washing Machine Series.

The error codes are displayed through the simultaneous flashing of the FIRST LED of the Chronovision series and of the LED of the FIRST OPTION BUTTON together.

The time for the displaying of each code, is 15 seconds. During this period of time, both LEDs flash together at the frequency of 1 Hz (one flash per second), for a number of times corresponding to the number of the error to be displayed. Then, they stay OFF for all the time that's missing to the end of the period of 15 seconds. The sequence is repeated until service intervention or until the machine is switched OFF.

Please also note that many of the codes highlight that wiring faults can cause the error being reported, this can include faulty or dirty connections as well as physical wiring damage or loose connection blocks etc.

Error 0

Defective control module

Issue:
Defective control module - Not programmed Cuore control
Advice:
  • Reprogram electronic controller
  • Replace electronic controller
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 1

Door safety lock error

Issue:
Door safety lock error
Advice:
  • Check door is closed and latched correctly
  • Check wiring
  • Check door lock
  • Check drum braking device if fitted
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 2

Not filled in preset time allowed

Issue:
Not filled in preset time allowed - washing machine does not fill
Advice:
  • Check mains water pressure
  • Check inlet hoses for kinks
  • Check inlet filter
  • Check water inlet valve
  • Pressure switch fault
  • Wiring fault
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 3

Not drained in time allowed

Issue:
Not drained in time allowed - washing machine fails to drain water
Advice:
  • Check that filter is not blocked or obstructed
  • Check drain hose is clear of any blockage or obstruction
  • Check wiring to drain pump
  • Check drain pump is not defective
  • Check level sensor or switch
  • Check wiring to level sensor
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 4

Multiple instances of anti-flood contacts in pressure switch being made

Issue:
Multiple instances of anti-flood contacts in pressure switch being made
Advice:
  • Check for overfoaming evidence - can trip pressure switch
  • Check wiring to level sensor
  • Check pressure switch is not defective
  • Water inlet valve locked open
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 5

NTC fault

Issue:
NTC fault - temperature sensor detected as either open circuit or shorted
Advice:
  • Check wiring to temperature sensor
  • Check thermistor
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 6

EEPROM failure

Issue:
EEPROM failure - defective electronic controller
Advice:
  • Check wiring
  • Check electronic control PCB
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 7

Door lock error

Issue:
Door lock error
Advice:
  • Check door is closed and latched correctly
  • Check wiring
  • Check door lock
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 7a

Motor fault detected

Issue:
Motor fault detected - jammed rotor or drum
Advice:
  • Check for objects trapped in the drum
  • Check motor connector block
  • Check wiring
  • Check motor carbon brushes
  • Check tacho connections
  • Check motor
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 8

Motor tacho fault

Issue:
Motor tacho fault - washing machine motor tacho detected as open circuit or shorted
Advice:
  • Check motor connector block
  • Check wiring
  • Check tacho connections
  • Check motor
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 9

Short circuit motor triac on electronic module

Issue:
Short circuit motor triac on electronic module
Advice:
  • Check wiring
  • Check electronic controller
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 12

Communication error between electronic control boards and wiring

Issue:
Communication error between electronic control boards and wiring
Advice:
  • Check wiring and harness between control boards
  • Check electronic control modules
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 13

Communication error between boards and wiring

Issue:
Communication error between boards and wiring
Advice:
  • Check wiring and harness between control boards
  • Check electronic control modules
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 14

Water heating error detected

Issue:
Water heating error detected
Advice:
  • Check wiring to wash heater and thermostats
  • Check wash heater for continuity
  • Check NTC (temperature sensor) probe
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 15

Defective control module - Not programmed Cuore control

Issue:
Defective control module - Not programmed Cuore control
Advice:
  • Reprogram electronic controller
  • Replace electronic controller
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 16

Water heating element detected as short circuit

Issue:
Water heating element detected as short circuit
Advice:
  • Check for defective electrical insulation
  • Check water heating element
  • Check water heater wiring
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 17

Wrong signal from motor tachometric generator

Issue:
Wrong signal from motor tachometric generator
Advice:
  • Check motor connector block
  • Check wiring
  • Check tacho connections
  • Check motor
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Error 18

Defective control module

Issue:
Defective control module - also can be wrong electrical input frequency
Advice:
  • Check wiring to electronic controller or both if two used
  • Check electrical input frequency
  • Check mains electrical supply
If the fault persists, please arrange an engineer visit. We offer fixed price Candy Washing Machine Repairs in London, you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit.

Arrange a visit from a Washing Machine engineer

If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.

Book online or give us a call on 0208 226 3633

London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )

Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.

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