Monday - Friday: 08:00 - 20:00, Saturday: 09:00 - 18:00

Kitchen Appliance Fault Codes

Fault codes or error codes for appliances including washing machines, washer dryers, cookers, dishwashers and fridges.

Error codes for Falcon Cooker & Oven

  • Product Types: Cooker

Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.

Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.

Note: The Falcon induction hob is able to self-diagnose a number of problems and can show this information to the user via the hob control display. Error codes may be displayed if your hob has developed a fault.

If your appliance reports an error or is not working, you may be able to correct the fault by consulting the following.

E1

Hardware over coil

Issue:
Unsuitable pan material, Wrong or defective coil
Advice:
Use suitable pan. Call Service Engineer.

E2

No inductor current

Issue:
Inductor connection failure
Advice:
Call Service Engineer.

E3

Heat sink temperature too high

Issue:
Air routes blocked. Fan filter clogged. Generator temperature sensor defective
Advice:
Clear air routes. Clean fan air intake filter. If still faulty, call Service Engineer

E4

Cooking zone temperature too high or too low

Issue:
Pan empty Pan base distorted Coil temperature sensor faulty
Advice:
Remove pan, check pan base. Switch off, allow zone to cool and try again. If still faulty, call Service Engineer

E5

Control unit failure

Issue:
Control / switch assembly is faulty or wired incorrectly
Advice:
Call Service Engineer.

E6

Internal temperature too high

Issue:
Air routes blocked. Fan filter clogged. Temperature sensor faulty, external heat sources too close
Advice:
Clear air routes. Clean fan filter. Remove any external heat source. If still faulty, call Service Engineer

E7

Cooking zone temperature sensor

Issue:
Short circuit at temperature sensor
Advice:
Call Service Engineer.

E8

Mains phase failure

Issue:
Fault in mains supply
Advice:
Call Service Engineer.

E10

Communication error

Issue:
Failure in LIN or CAN-Bus No connection between keyboard and generator
Advice:
Disconnect from mains. Reconnect and test again. Call Service Engineer.

E11

Initialisation error

Issue:
Failure while initialising hardware
Advice:
Wait. Generator will reset every 30 seconds. Try switching off and on. Call Service Engineer.

E12

Mains current failure

Issue:
Failure while generator measures mains current
Advice:
Call Service Engineer.

E13

Mains connection error

Issue:
Mains voltage too high or too low
Advice:
Call Service Engineer.

E14

Mains adaptor error

Issue:
Mains voltage too high or too low
Advice:
Call Service Engineer.

E15

Protective electrical circuit

Issue:
Pan empty, faulty sensor
Advice:
Remove pan, switch off and allow cooking zone to cool. Call Service Engineer.

E2

The electronic unit is too hot.

Issue:
Error code E2 is displayed. The electronic unit is too hot.
Advice:
Please check the installation of the cooker, making sure that there is sufficient ventilation. In extreme cases, if a cooking utensil has been allowed to boil dry this error code may also be displayed. If in doubt please contact your installer or a qualified repair engineer

No display operation

Issue:
Over voltage or loss of supply voltage to the cooker.
Advice:
If in doubt please contact your installer or a qualified repair engineer.

U400

Error code U400 is displayed

Issue:
The cooker has been incorrectly connected. The control will switch off after approximately 1 second and the error code will be permanently displayed.
Advice:
Consult your installer or a qualified repair engineer.

Er

Error code Er followed by a number is displayed

Issue:
The appliance has developed an internal technical fault that cannot be rectified by the user
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Falcon Range Cooker Repairs in London.

RCD

The fuse blows or the RCD trips regularly

Issue:
Please contact your installer or a qualified repair engineer
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Falcon Range Cooker Repairs in London.

The hob will not switch on

Issue:
Has the wiring system in the house blown a fuse or tripped an RCD? Has the hob been correctly connected to the mains supply? Has the child lock been activated?
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Falcon Range Cooker Repairs in London.

The induction hob is noisy

Issue:
When using the induction hob there may be some ‘noise’ emitted from the pan. This is normal and may be most noticeable when cooking on high power settings or if 5 pans are used simultaneously. The type of pan may also contribute to induction ‘noise’
Advice:

The cooling fan

Issue:
The induction hob incorporates a cooling fan. This cooling fan is active when either the grill or ovens are on. Under certain conditions, the cooling fan may remain active when the grill or ovens are switched off. This is normal and the fan will switch off automatically
Advice:

A crack has appeared in the hob surface

Issue:
Disconnect the cooker immediately from the power supply and arrange for its repair.
Advice:
Do not use the cooker until after the repair.

My hob is scratched

Issue:
Always use the cleaning methods recommended in this guide, and make sure that the pan bottoms are smooth and clean.
Advice:
Marks from mineral deposits from water or food can be removed with a cleaning cream. However, tiny scratches are not removable but will become less visible in time as a result of cleaning

The oven fan is noisy

Issue:
The sound of the oven fan may change as the oven heats up – this is perfectly normal.
Advice:

Grill not cooking properly

Issue:
Are you using the pan and trivet supplied with the cooker? Is the pan being used on the runners, not the floor of the compartment? Is the grill tray pushed back fully to the ‘back stop’ position?
Advice:

The knobs get hot when I use the oven or grill. Can I avoid this?

Issue:
Yes, this is caused by heat rising from the oven or the grill, and heating them up. Do not leave the oven door open. Make sure that the grill pan is pushed right back to the ‘back stop’ when grilling.
Advice:
Always grill with the grill compartment door open.

Food is cooking too slowly, too quickly, or burning

Issue:
Cooking times may differ from your previous oven. Check that you are using the recommended temperatures and shelf positions – see the oven cooking guide.
Advice:
You can then adjust the settings according to your own individual tastes.

The oven is not cooking evenly

Issue:
Do not use a baking tray with dimensions larger than those specied in the section on ‘General Oven Tips’. If you are cooking a large item, be prepared to turn it round during cooking. If two shelves are used, check that space has been left for the heat to circulate. When a baking tray is put into the oven, make sure that it is placed centrally on the shelf. Check that the door seal is not damaged and that the door catch is adjusted so that the door is held rmly against the seal.
Advice:
A dish of water when placed on the shelf should be the same depth all over. (For example, if it is deeper at the back, then the back of the cooker should be raised up or the front lowered.) If the cooker is not level, arrange for your supplier to level it for you.

Oven temperature getting hotter as the cooker gets older

Issue:
If turning the temperature down using the oven control knob has not worked, or has only worked for a short time, then you may need a new thermostat. This should be tted by a service person.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Falcon Range Cooker Repairs in London.

The oven door is misaligned

Issue:
The bottom hinge of the left-hand oven door can be adjusted to alter the angle of the door. Loosen the bottom hinge xing screws and use the notch and a at bladed screwdriver to move the position of the hinge to set the hinge position. Retighten the hinge screws.
Advice:

Oven not coming on

Issue:
Is the power on? If not there may be something wrong with the power supply. Is the range supply on at the circuit breaker? Have you set a cooking function?
Advice:

An oven light is not working

Issue:
The bulb has probably burnt out. You can buy a replacement bulb (which is not covered under the warranty) from a good electrical shop. Ask for a 15W 240V lamp, FOR OVENS. It must be a special bulb, heat resistant to 300°C
Advice:
Turn off the power at the circuit breaker. Make sure the oven is cool. Open the oven door and remove the oven racks. Unscrew the bulb cover by turning anti-clockwise. It may be very stiff. Taking care to protect your fingers in case the bulb should shatter, unscrew the old bulb. Screw in the new bulb; screw back the bulb cover. Turn on the circuit breaker and check that the bulb now lights.

Arrange a visit from a Cooker & Oven engineer

If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.

Book online or give us a call on 0208 226 3633

London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )

Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.

Read 2046 times

Comments (0)

Rated 0 out of 5 based on 0 voters
There are no comments posted here yet

Leave your comments

Posting comment as a guest. Sign up or login to your account.
Attachments (0 / 3)
Share Your Location

Ask a Question

Book Online

Arrange an engineer visit online (London only)

Book a Repair

Quick Question

Captcha

My Account

Register for an online account and you'll be able to:

  • Log in at any time 24/7
  • Book an appointment quickly because we already have your details
  • View & pay your invoices instantly
  • Set up & manage Direct Debits
  • View your statement of account

Recent Discussions

What does error code E67 mean
Hi, we have a IQ 500 washing machine and it has error code E67, what does that m...
8 Hits
0 Votes
0 Replies
Posted on Wednesday, 21 February 2018
  • New
  • Latest Replies

    Hi I have (had) the same problem. Fortunately I have hotpoint cover so called an engineer. He had never seen this code but took advice and decided it stood for H2O (water). He replaced a unit on t...

    Most Hit Discussions

    LOGIK Washing Machine Error Codes
    4226 Hits
    0 Votes
    0 Replies
    Posted on Wednesday, 09 August 2017
    • #Washing Machine
    Miele Dishwasher Error & Fault Codes
    1526 Hits
    0 Votes
    0 Replies
    Posted on Wednesday, 09 August 2017
    • #Dishwasher

    Most Likes Discussions

    Maytag Front Loading Neptune Washer Error Codes
    Guest
    No Ranking
    1 Likes
    1 Votes
    1 Replies
    Posted on Saturday, 05 August 2017
  • Resolved
    • #Washing Machine
    How to fix Samsung Washing machine Error Code OE?
    Guest
    No Ranking
    1 Likes
    1 Votes
    1 Replies
    Posted on Monday, 07 August 2017
  • Resolved
    • #Washing Machine