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Kitchen Appliance Fault Codes

Fault codes or error codes for appliances including washing machines, washer dryers, cookers, dishwashers and fridges.

Error codes for Lacanche Range Cookers & Oven

  • Product Types: Cooker

Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.

Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.

...

There is a hole on the control panel of my cooker. It looks as if an LED is missing, or a part has fallen out.

Issue:
Does your cooker have a gas oven? If so then this hole is meant to be in the control panel. It provides access for an engineer to control and regulate the mixture of gas and air flow for the gas oven.
Advice:
...

My electric oven has stopped working. I think it may have blown/cut out.

Issue:
Each electric oven is equipped with a safety thermostat. If this is tripped, the oven will be isolated and power will be cut off from that oven. The safety thermostat can be reset by you – on more recent models a small button is located to the rear of the oven accessible via the hob mounted rear oven vents. With the oven turned off remove the oven vent above the oven that is not working. Unscrew the black cap and then press the red button to reset. Refit the black cap and oven vent. Turn the power back onto the cooker and turn the oven on. On earlier models the button may be located in different places. Please ring for information as to where, and how to access it.
Advice:
If the oven does not work please contact the service department.
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Lacanche Range Cooker Repairs in London.

One of my burners is not lighting properly.

Issue:
Check it is clean by dissembling and cleaning the brass burner cap and cap stand.
Advice:
If problem persists please contact us.

When I turn my gas hobs down, the flame extinguishes with a squeaky pop.

Issue:
When decreasing or increasing the power of the burners, push the control knob in and turn slowly, holding it at the required level briefly (one or two seconds) before releasing slowly. This is particularly recommended with cookers running off LPG (bottles gas).
Advice:

My oven door is not closing properly. I do not think it is the door seals.

Issue:
It could be that there is a problem with the hinge mechanism of your oven door.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Lacanche Range Cooker Repairs in London.

One of my control knobs is loose/comes off easily.

Issue:
The control knobs are designed to come off, but they should be stiff and not come off easily. It is easily rectified by inserting a new spring clip using a pair of pliers.
Advice:
Contact Lacanche Service Department (Tel: 01202733011 Option 3) to purchase a new spring clip and for instructions.

The door seals need replacing.

Issue:
Contact Lacanche Service Department (Tel: 01202733011 Option 3) for a new door seal, which simply clips on in place of the old one.
Advice:

My control knobs get hot

Issue:
Have you checked that your oven door is closing properly and that the seals are working correctly? Is your cooker correctly installed? It may be that better air circulation is required around your cooker to allow for correct ventilation. The insertion of a backstrip may help.
Advice:

There is a deterioration of the enamel around the end of the towel rails.

Is
This has almost certainly been caused by mishandling i.e. someone trying to lift or move the cooker using the towel rail.
Advice:

My gas oven is too hot, and I am burning my food ( Gas Ovens Prior to May 2015)

Issue:
Lacanche/Moderne gas ovens are hot ovens. Their temperature range starts at 150⁰C and runs up to almost 300⁰C. They are therefore unsuitable for cooking at lower temperatures. (The electric ovens offer a wider temperature range). It is important that you preheat the oven to the required temperature (10 minutes); failing to do so and placing food in a cold oven may result in burning/over cooking, as the oven is burning hard initially in order to get up to the set temperature. The gas oven is heated by a powerful base burner running into the centre of the oven cavity; try placing the food higher in the oven cavity and remember to turn your food during cooking. If you suspect that the oven is burning at greater than 150⁰C on gas mark one, it may be worth checking it using an oven thermometer. Remember to put the thermometer into the gas oven after 10 minute warm up time. If the problem persists it may be a commissioning error
Advice:

L

My induction hobs is not working and there is an L symbol in the display.

Issue:
The induction hob is in the locked position. To unlock, turn the control knob of the effected hob anti-clockwise to the 11 o’clock position and hold for 10 seconds or until the A symbol appears on the display.
Advice:

Arrange a visit from an Appliance engineer

If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.

Book online or give us a call on 0208 226 3633

London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )

Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.

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