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Kitchen Appliance Fault Codes

Fault codes or error codes for appliances including washing machines, washer dryers, cookers, dishwashers and fridges.

Error codes for Neff tumble dryer

  • Product Types: Tumble Dryer

Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.

Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.

OPEN

The door is not properly closed.

Issue:
The door is not properly closed. Close the door.
Advice:
...

E1

The water control system has been activated.

Issue:
The water control system has been activated. Disconnect the appliance from the mains, turn off the tap and advise the after-sales service.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Tumble Dryer Repairs in London.

E5

Water is not entering the appliance.

Issue:
Water is not entering the appliance.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Tumble Dryer Repairs in London.

EE PUNP

The water is not Drained

Issue:
The water is not Drained. See the fault Water is not Drained.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Tumble Dryer Repairs in London.

HI End - LO End

Maximum or minimum drying load not taken into account.

Issue:
Maximum or minimum drying load not taken into account. HI/End or LO/End flash alternately in the display. See the fault Drying result not satisfactory
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Neff Tumble Dryer Repairs in London.

Programme does not start.

Issue:
The Start/Pause button has not been pressed. / A delayed start time has been selected. / Power cut. The delayed start time that was selected has been cleared. / The door is not properly closed. / Plug not inserted properly into socket.
Advice:
Press the Start/Pause button. / Washer dryer starts on completion of the delay period. Change the “finished in time” if necessary / Reselect the delayed start time or start the programme immediately. Press the Start/Pause button / Close the door. / Insert plug correctly.

The maximum spin speed cannot be set.

Issue:
The maximum spin speed depends on the programme selected.
Advice:
Change programme as required.

The water is not Drained.

Issue:
Damp or lumpy detergent.
Advice:
Clean and dry the detergent drawer

Water is not flowing in

Issue:
The mains plug is not correctly plugged in. / The door is not properly closed. / The tap is not turned on. / The filter in the water supply hose is blocked. / The water supply hose is pinched or kinked.
Advice:
Plug in the mains plug correctly. / Close the door / Turn on the tap. / Clean the filter in the water supply hose / Check the water inlet hose.

Indicator lights do not light up

Issue:
There is no power supply to the socket. / The circuit breaker has been tripped or is defective. / Power failure
Advice:
Check whether the socket works. / Switch the circuit breaker back on. / Check whether lamps or other items are working.

Programme does not start

Issue:
Start button has not been pressed / The door is not closed properly / No programme set / Ambient temperature is too cold, less than plus 5 °C
Advice:
Close the door. / Set a programme. / Press the "Start" or "Start/Stop" button. / Check whether the ambient temperature is lower than plus 5 °C and heat up the room if necessary.

Condensation tank

The "Condensation tank" indicator is flashing

Issue:
Water reservoir tank is full
Advice:
Empty the water reservoir. If a drainage kit is used, check the hose from the condensation outlet, it may be kinked or blocked.

Filter

The "Filter" indicator is flashing

Issue:
Air cooler or fluff filter is blocked
Advice:
Clean the air cooler and/or fluff filter. For more information refer to your instruction manual.

Washing is damp

Issue:
Advice:
Washing is too damp: Select the next-highest drying setting or use the timer programme for drying. / Washing feels damp: Leave the washing to cool down, warm washing always feels damper than it actually is.

Dryness is not even across the load

Issue:
Washing is twisted
Advice:
Spin at a high speed. Place washing into the dryer loosely folded. For pillows and duvet covers, close the zip or buttons.

Arrange a visit from an Appliance engineer

If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.

Book online or give us a call on 0208 226 3633

London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )

Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.

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