Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.
Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.
North London Appliances Repair forums
We add more information as we learn so if you can't find what you need please ask in the Repair forums.
The oven, grill or hotplate will not light.
- If you cannot hear any sparking or the sparking is slow when youpress the ignition button it may not be enough to light the cooker. You will probably need to replace the battery. You can light the burners with a match until you have time to change the battery. Check that there is not a problem with your gas supply. You can dothis by making sure that other gas appliances such as your central heating or gas fire are working. If only the hotplate burners will not light, make sure that the burnerparts have been replaced properly.
Food is cooking too quickly or too slowly.
- Check that you are using the recommended gas marks and shelfpositions. Be prepared to adjust the gas mark up ordown to achieve the results you want.
The oven is not cooking evenly.
- Check that the cooker is installed properly and is level. Check that you are using the recommended temperatures and shelf positions. If you are using a tin or tray which is larger than the one we recommend, be prepared to turn it round during cooking. If you are cooking a large item be prepared to turn it round during cooking.
Arrange a visit from an Appliance engineer
If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.
Book online or give us a call on 0208 226 3633
London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )
Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.