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Kitchen Appliance Fault Codes

Fault codes or error codes for appliances including washing machines, washer dryers, cookers, dishwashers and fridges.

Error codes for Stoves Cooker & Oven

  • Product Types: Cooker

Please do take care to read the information thoroughly as it is there to help you understand fault codes and to keep you safe. There are also some help, tips and hints with a lot of the fault codes published here that you usually will not find anywhere else and, as we learn, we add more information so if you can't find what you need please ask in the forums.

Before using this section please understand that fault or error codes are used as a diagnostic aid, they are not a replacement for diagnostic skill on the part of the person repairing the product and are not in any way usually going to point to the precise component that is faulty. All they do is give you an idea of where to start looking for the fault.

The ignition won’t work. (Gas and dual fuel models)

Issue:
Check there is a spark when the ignition button is depressed. If there is no spark, check the electricity supply is switched on at the socket. Check that the gas supply is switched on. Try another appliance in the socket, if that works replace the 3 amp fuse in the cooker plug.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Stoves Range Cookers Repairs in London.

There’s condensation on the doors

Issue:
Condensation is caused by hot, moist air meeting a cooler surface (i.e. the oven door). You cannot always prevent it, but you can minimise it when it happens by doing the following:  Pre-heat the oven at a high temperature before putting food in the oven, and cover the food you are cooking wherever possible.  Whenever you can, cook wet foods at higher temperatures.  Don’t leave food in the oven to cool down. Automatic cooking will normally produce condensation when the oven is cooling down with food inside.
Advice:

There’s been a power failure and the oven won’t work. (models with clocks and automatic programmers) 

Issue:
Switch off the electricity supply. When the power returns - re-set the programmer/Clock to the correct time of day. This will allow you to use
Advice:

The cooling fan fails to work

Issue:
The fan needs replacing.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Stoves Range Cookers Repairs in London.

The oven becomes hotter at a particular temperature

Issue:
If you find that the oven becomes hotter at a particular temperature - the thermostat may need replacing.
Advice:
We add more information as we learn so if you can't find what you need please ask in the Repair forums. Alternatively you can book a repair online or call us on 0208 226 3633 to arrange an engineer visit. We offer fixed price Stoves Range Cookers Repairs in London.

What parts of the appliance can be washed in a dishwasher?

Issue:
Advice:
Any enamelled parts such as the grill - pan can be cleaned in a dishwasher, as can oven shelves and shelf guides.

What parts must not be cleaned in a dishwasher?

Issue:
Advice:
Parts such as burner skirts and caps, control knobs and any cast iron items must not be cleaned in a dishwasher, they should be cleaned with hot soapy water and a nylon brush once they are cool enough.

There’s been a power failure and the product won’t work

Issue:
Advice:
Switch off the electricity supply. When the power returns switch the electricity supply back on and re-set any programmer/clock to the correct time of day.

My oven is a single combined oven and grill - can I use both functions together?

Issue:
Advice:
No. You can only use one or the other

Why is there condensation on the doors?

Issue:
Advice:
Condensation is caused by hot, moist air meeting a cooler surface (i.e. the oven door). You cannot always prevent it, but you can minimise it when it happens by doing the following: Pre-heat the oven at a high temperature before putting food in the oven, and cover the food you are cooking wherever possible. Whenever you can, cook wet foods at higher temperatures. Don’t leave food in the oven to cool down. Automatic cooking will normally produce condensation when the oven is cooling down with food inside.

Should the cooling fan continue to run once the appliance has been switched off?

Issue:
Advice:
Yes. This is to make sure that you can always touch the control knobs to make temperature adjustments, and turn your appliance off.

What is a Multifunction oven?

Issue:
Advice:
A multifunction oven combines a va- riety of features, which are explained fully earlier in this book (if fitted), it allows you more flexibility when cooking.

The neon on my appliance keeps going out and coming back on again - is this right?

Issue:
Advice:
Yes. In most cases the neon (if fitted) will cycle on and off to show that oven is maintaining your temperature choice.

Why is there steam or smoke escaping from the oven?

Issue:
Advice:
Your oven is fitted with a steam vent at the top of the main oven. This is to allow excessive steam out of the oven whilst cooking wet foods such as quiche or pizza. If your main oven smokes during its use, it is important that the oven cavity is kept clean and not contami - nated with grease or old foods.

Why won’t the ignition work?

Issue:
Advice:
Check there is a spark when the ignition button is depressed. If there is no spark, check the electricity supply is switched on at the socket. Check that the gas supply is switched on

Arrange a visit from an Appliance engineer

If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.

Book online or give us a call on 0208 226 3633

London Only - Coverage Area | ( Monday - Friday: 8:00 - 20:00 / Saturday: 09:00 - 18:00 )

Warning! To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair away from any moving parts. Safety is of major importance when performing any service or repair on any electrical appliance. Please, read our disclaimer before proceeding.

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