Do I need to be present while a job is in progress?

Whether or not you're home during your booking is up to you! – but please leave clear instructions if you won’t be in when the engineer arrives.

When you make a booking, you'll be prompted to give your professional entry instructions. If you have a doorman or can hide a key somewhere, there's no need for you to be home. Or, feel free to stick around during the booking. Whatever you're most comfortable with is fine.

In any case, please don't forget about your bookings. We'll remind you with an email, a text message, and a push notification, but if your engineer can't get in the door by following your entry instructions, or if you aren't home when you said you would be, you'll be charged the full cost of the booking.

Knowledge base - Questions Before Making A Booking

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