What are your cancellation fees?

You only pay a cancellation fee when you cancel close to your appointment time.

For the same-day jobs, you have a ten-minute window to cancel without paying a thing. For future bookings, you can cancel for free right up until 24 hours before the job.

Any later, and you’ll need to pay a cancellation fee. For hourly services, the cancellation fee is generally half the hourly price. For fixed price jobs, the fee is half the fixed price. A cancellation fee equivalent to the entire minimum job price will apply if you are cancelling when the engineer is already at the property.

Cancelled for a different reason? There’s no cancellation fee if the engineer was extremely late and hadn't updated you. Needless to say you won't be charged if they got in touch to cancel the booking.

Knowledge base - Questions Before Making A Booking

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